An Important Announcement From Our Company
As most community government officials host press conferences concerning the effects and guidelines surrounding the COVID-19 Virus, our company is very committed to providing our clients, colleagues, and residents as much updated information as we can. Please be patient with our team as we navigate through this tough time. Government and CDC recommendations are frequently changing and we are doing everything we can to stay informed and make necessary adjustments to our policies and best practices.
TMC and COVID-19
With the threats of the spread of COVID-19 "Coronavirus", our company has consulted with our human resources office to put a plan in action for how our company plans to respond to the guidelines suggested by the CDC. The health and safety of our employees, residents and communities are our highest priorities. Like many, we are continuously monitoring the latest on the COVID-19 ("coronavirus") outbreak as reported by the Centers for Disease Control (CDC) and the World Health Organization (WHO).
While we are all navigating an unprecedented situation, our team has been diligently and proactively taking the necessary steps to remain in a position to serve you since we first learned of the outbreak. Our staff is continuing to educate themselves on this outbreak through resources provided by the National Apartment Association, the Tulsa Apartment Association and other resources.
Below are the actions we will be taking to ensure the personal safety of our employees and residents, as well as the continuity of all business operations.
- The office will be closed to the public/foot traffic to include visitors, guests, residents, vendors and delivery personnel. Please ensure that your deliveries are marked to leave at your apartment door rather than at the office.
- All community and amenity areas will remain closed, i.e. business centers, fitness centers, pool areas, etc. except for the laundry rooms.
- If you need to load your laundry cards, you will need to notify the office in advance or when you're on your way to office. An agent will crack the door and while wearing gloves, take your laundry card and money, close/lock door behind them, load the money onto your card and then crack the door back open to give back to you.
- Restrict completion of work orders to include only priority or emergency work orders. If anyone in your household is (or has been) sick, we advise you to let our staff know.
- Our office will be addressing any needs that may arise via email, phone calls, our resident portal or our emergency maintenance line. With that in mind, we will be operating on a limited staff, so please be patient with us.
What safety precautions are we taking?
Should an emergency arise or it becomes necessary to interact in person, what is TMC doing to limit exposure to COVID-19?
- We are sanitizing common areas regularly, such as handles, doorknobs, light switches, etc. Wipes and disinfectant will be made available, as supplies are available, for employees who may need to clean desks, keyboards, and other work surfaces.
- Employees may be sent home in an effort to prevent further infection of healthy staff; we encourage sick employees to stay at home. The CDC recommends that you not return to work until you are free of fever or other symptoms for at least 24 hours without medication that may alter symptoms.
- Masks are available and are required for employees who are exhibiting symptoms such as coughing. If masks are not available, as there is a shortage of supply, you will be sent home.
- We are practicing social distancing
- Other emergency measures are being developed in the event of a widespread outbreak in our community.
- We are reviewing the possibility of allowing certain employees to work remotely from home on a temporary basis during this time.
- Business travel will also be minimized
- Employees are encouraged to interact with clients on the phone rather than in-person, if possible.
Basic measures remain the best defense against communicable diseases:
- Wash your hands for 20 seconds or more with soapy water frequently throughout the day.
- Cough and sneeze into a tissue or your elbow or clothing.
- Get adequate sleep and eat well-balanced meals to ensure a healthy immune system.
- Avoid contact with people who are already sick.
- Avoid touching your mouth and eyes.
- Consider the flu shot.
- Do not shake hands with anyone.
- Do not go into a tenant's home without first asking if anyone is sick in the home or has been within the last two weeks. Enter units with caution, and wear PPE when necessary.
What If I Cannot Pay Rent Due to COVID-19 Restrictions?
If you are a tenant who will have a significant loss of income that will impact your ability to pay rent within the next couple of months, then you will need to complete the COVID-19 Payment Plan request form (click here for form) and email us at info@tmcpropertymanagement.com with the subject title "COVID-19 Payment Plan Request." Please include the following information with your email:
- Resident Name(s)
- Address and Unit #
- COVID-19 Payment Plan Request Form
- Any proof you might have from your employer or doctor stating why you cannot work or have reduced hours.
Our team will then make a note of it and work with your Landlord and our Attorneys to figure out the best course of action. We understand that these will be difficult times for many people and we will do our best to be flexible and accommodating while still serving our clients and communities to the best of our ability. Please keep in mind, the properties we manage are individually owned, as such, we cannot give you one policy that will be effective for all of our tenants. As such, we will have to work with each tenant on a case by case basis.
We will aim to get back to everyone who has submitted a payment plan proposal by the 10th of the month. If you have not heard back from someone regarding approval of your payment plan proposal, please follow-up with our office by emailing info@tmcpropertymanagement.com
Other Resources
Government Resources
https://www.cdc.gov/coronavirus/2019-ncov/index.html
CDC – Handouts & Posters
https://www.cdc.gov/coronavirus/2019-ncov/communication/factsheets.html
EDD – Unemployment- under the guidelines EDD recently released addressing COVID-19, if employees are temporarily out of work due to COVID-19 they can apply for Unemployment and not be required to actively seek work each week which is a requirement under normal circumstances.
https://unemployment.state.ok.us/
https://www.ok.gov/oesc/Claimants/
TAA - Tulsa Apartment Association Corona Virus Information
https://www.taaonline.org/covid-19.html
Local//Community Resources
http://www.tauw.org/tauw/COVID-19.asp
Please use this page for any updated information
We are monitoring government resources such as the Centers for Disease Control (CDC) and the State Department of Health on a daily basis for updates and guidance for employers.
It is our priority to stay informed as the situation changes and update our clients, employees, and residents of new temporary policies we adopt during this difficult time.
We at TMC Property Management are committed to serving our community with integrity and safety and plan to have more information at the situation evolves.
If you have any questions or concerns for our office regarding these new policies, or about specific concerns we may be able to assist with, please reach our to us by emailing info@tmcpropertymanagement.com
- TMC Property Management